TouristOnline’s general terms
The general terms and conditions
below apply to all bookings via TouristOnline’s online
systems, including booking of hotel rooms with extra services
Additionally to TouristOnline’s general terms
and conditions, the individual hotels’ terms of sale, as
listed under terms and conditions on the booking page, apply.
Any reservation or booking of hotel
room, which is carried out through TouristOnline’s online
systems will, providing it is correctly completed, be confirmed
directly on the screen as well as by an instant email for you as the
consumer and to the hotel as the service provider.
email is a confirmation that the reserved hotel room is at your
disposal during the time and at the price stated in the booking
TouristOnline is not responsible for any
fault or inconsistency, which should arise following, hereunder any
inconsistencies between the booking and your email confirmation.
This will be a direct matter between you and the hotel. Refer to the
section RESPONSIBILITY AND LIMITATION OF LIABILITY for further
Unless otherwise stated,
any payment for the reservation is made directly to the hotel.
Credit card information that is provided in connection with making
the online booking, serves as a security of the intent behind the
booking only, as well as payment to the hotel in the case of no-show
or failure to comply with the hotel's terms for cancellation. In
some cases the credit card is used for a prepayment or full payment
of the stay.
Storing of credit card information is
carried out in accordance with card providers general rules and
conditions and in accordance with the Danish law on the use of
credit cards on the internet.
Please note that the hotel
may charge a credit card fee for payment on site. This applies to
credit cards issued outside of Denmark.
Any request or
dispute regarding the hotel stay or regarding the payment of your
stay at the hotel is a matter between yourself, as the consumer, and
the hotel in question - it is not a matter for TouristOnline to be
CHANGES TO RESERVATIONS AND
CANCELLATION OF RESERVATIONS
Cancellation of confirmed
booking should be done in accordance with the terms stated in the
individual hotel’s terms and conditions. In such cases it is
required that the cancellation is completed through the internet
link provided on your booking confirmation.
Changes to a
confirmed reservation, such as for example. an extended stay,
unfortunately cannot be made in the online system, but should be
handled as a cancellation of your original booking and a following
completion of a new booking. As long as this is carried out in
accordance with the hotel’s own terms, this should be done
without further costs.
information and data about hotel rooms and facilities, as well as
all photos and pictures are provided by the hotels and are updated
by the hotels themselves. Thus TouristOnline can not be made liable
for the accuracy or the content of this information nor the updating
of such information and data. Pictures of hotel rooms are exmples
and the actual room issued for the stay may vary from the one in the
BOOKING VIA THE SERVICE "HOTELS
TouristOnline cannot be held liable for any
issues that may arise from the use of the service for booking hotels
outside Denmark, which is presented on Hotel.dk,
AllHotelsinDenmark.com, DanischeHotels.de and TouristOnline.dk.
TouristOnline does not accept any accountability for bookings made
through the service "Hotels Worldwide". This service is
provided on Hotel.dk, AllHotelsinDenmark.com, DanischeHotels.de and
TouristOnline.dk through an external supplier, why no part of the
service for booking hotels outside Denmark comes under TouristOnline’s
own systems. For any questions regarding cancellation, payment and
other queries or issues about this service, please contact the
supplier directly or refer to the supplier’s own terms and
All prices in
TouristOnline’s online systems are updated directly by the
hotels and are the hotels’ individual prices that are relevant
at the time of the booking, and that are confirmed via email.
TouristOnline is not responsible for the righteousness of the
prices, because they are handled directly by the hotel within
TouristOnline’s system. Please refer to the section on
DISCLAIMATION AND MAXIMUM LIABILITY for further information.
All other information within
TouristOnlines systems is updated with utmost care. TouristOnline is
not liable for any mistakes made in the process of uploading the
information. This includes mistakes and inconsistencies which may
have occurred during data transmission.
AND MAXIMUM LIABILITY
TouristOnline has made agreements
with hotels to communicate key information including relevant
prices, hotel standards and availability. This information is
controlled and updated by the hotels themselves. Resulting from
this, TouristOnline cannot control the information or whether this
is updated correctly. Thus, TouristOnline can not be held
responsible for any inconsistencies within the information or
whether the hotels act in accordance with the information provided.
It is, therefore, not possible to present a claim on TouristOnline
regardless of the nature or basis of such claim.
TouristOnline is not responsible, and can therefore not be made
liable, for any interruptions, loss of transmission or break down on
the internet or of TouristOnline’s supplier regardless of the
In the event that TouristOnline is liable for an
incident, despite disclamation of responsibility and liability, the
liability is limited to refunding, and the refund cannot exceed DKK
LEGISLATIVE AUTHORITY AND GOVERNING
Any dispute in relation to TouristOnline’s
systems will be treated under Danish commercial law or under the
selected governing authority.