TouristOnline’s general terms
The general terms and conditions below
apply to all bookings via TouristOnline’s online systems,
including booking of hotel rooms with extra services etc.
to TouristOnline’s general terms and conditions, the
individual hotels’ terms of sale, as listed under terms and
conditions on the booking page,
Any reservation or booking
of hotel room, which is carried out through TouristOnline’s
online systems will, providing it is correctly completed, be
confirmed directly on the screen as well as by an instant email for
you as the consumer and to the hotel as the service
This email is a confirmation that the reserved
hotel room is at your disposal during the time and at the price
stated in the booking confirmation.
TouristOnline is not
responsible for any fault or inconsistency, which should arise
following, hereunder any inconsistencies between the booking and
your email confirmation. This will be a direct matter between you
and the hotel. Refer to the section RESPONSIBILITY AND LIMITATION OF
LIABILITY for further information.
otherwise stated, any payment for the reservation is made directly
to the hotel.
Credit card information that is provided in
connection with making the online booking, serves as a security of
the intent behind the booking only, as well as payment to the hotel
in the case of no-show or failure to comply with the hotel's terms
for cancellation. In some cases the credit card is used for a
prepayment or full payment of the stay.
Storing of credit
card information is carried out in accordance with card providers
general rules and conditions and in accordance with the Danish law
on the use of credit cards on the internet.
that the hotel may charge a credit card fee for payment on site.
This applies to credit cards issued outside of Denmark.
request or dispute regarding the hotel stay or regarding the payment
of your stay at the hotel is a matter between yourself, as the
consumer, and the hotel in question - it is not a matter for
TouristOnline to be involved with.
RESERVATIONS AND CANCELLATION OF RESERVATIONS
of confirmed booking should be done in accordance with the terms
stated in the individual hotel’s terms and conditions. In such
cases it is required that the cancellation is completed through the
internet link provided on your booking confirmation.
to a confirmed reservation, such as for example. an extended stay,
unfortunately cannot be made in the online system, but should be
handled as a cancellation of your original booking and a following
completion of a new booking. As long as this is carried out in
accordance with the hotel’s own terms, this should be done
without further costs.
information and data about hotel rooms and facilities, as well as
all photos and pictures are provided by the hotels and are updated
by the hotels themselves. Thus TouristOnline can not be made liable
for the accuracy or the content of this information nor the updating
of such information and data. Pictures of hotel rooms are exmples
and the actual room issued for the stay may vary from the one in the
BOOKING VIA THE SERVICE "HOTELS WORLDWIDE"
cannot be held liable for any issues that may arise from the use of
the service for booking hotels outside Denmark, which is presented
on Hotel.dk, AllHotelsinDenmark.com, DanischeHotels.de and
TouristOnline.dk. TouristOnline does not accept any accountability
for bookings made through the service "Hotels Worldwide".
This service is provided on Hotel.dk, AllHotelsinDenmark.com,
DanischeHotels.de and TouristOnline.dk through an external supplier,
why no part of the service for booking hotels outside Denmark comes
under TouristOnline’s own systems. For any questions regarding
cancellation, payment and other queries or issues about this
service, please contact the supplier directly or refer to the
supplier’s own terms and
All prices in TouristOnline’s
online systems are updated directly by the hotels and are the hotels’
individual prices that are relevant at the time of the booking, and
that are confirmed via email.
TouristOnline is not
responsible for the righteousness of the prices, because they are
handled directly by the hotel within TouristOnline’s system.
Please refer to the section on DISCLAIMATION AND MAXIMUM LIABILITY
for further information.
information within TouristOnlines systems is updated with utmost
care. TouristOnline is not liable for any mistakes made in the
process of uploading the information. This includes mistakes and
inconsistencies which may have occurred during data
DISCLAIMATION AND MAXIMUM
TouristOnline has made agreements with hotels to
communicate key information including relevant prices, hotel
standards and availability. This information is controlled and
updated by the hotels themselves. Resulting from this, TouristOnline
cannot control the information or whether this is updated correctly.
Thus, TouristOnline can not be held responsible for any
inconsistencies within the information or whether the hotels act in
accordance with the information provided. It is, therefore, not
possible to present a claim on TouristOnline regardless of the
nature or basis of such claim.
TouristOnline is not
responsible, and can therefore not be made liable, for any
interruptions, loss of transmission or break down on the internet or
of TouristOnline’s supplier regardless of the cause.
the event that TouristOnline is liable for an incident, despite
disclamation of responsibility and liability, the liability is
limited to refunding, and the refund cannot exceed DKK
LEGISLATIVE AUTHORITY AND GOVERNING LAW
dispute in relation to TouristOnline’s systems will be treated
under Danish commercial law or under the selected governing